Otter.ai
by Otter
Pricing
Has a free plan. Paid plans start at $16/mo.
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What it does
Otter.ai is an AI meeting transcription and summarization service. Auto-joins Zoom/Google Meet/Teams calls, transcribes in real-time, generates summaries, action items, and searchable notes.
Who it's best for
Anyone in 5+ video meetings per week. Sales teams, product managers, consultants, executives — anyone where post-call notes matter.
Where it's strong
Live transcription. Captions appear in real-time during the call. Useful for accessibility, for catching what you missed, or for sharing with non-attendees.
Cross-platform. Joins Zoom, Google Meet, and Teams automatically when you add the Otter bot to the calendar invite.
Speaker identification. Identifies who said what — most other tools struggle with this. Improves over time as you tag voices.
Where it's weak
Summary quality. Otter's auto-generated summaries are functional but generic. Fathom and newer AI meeting tools produce more useful summaries with better action item extraction.
Pricing tiers. Free tier is limited (300 min/mo). Pro at $17/mo unlocks meaningful usage; Business at $30/user/mo adds collaboration features.
Privacy concerns. Otter trains on user data on free tiers. Pro and Business tiers offer data privacy guarantees but read the fine print.
Verdict
Pick Otter for established workplace transcription with broad app integration. For pure quality of post-meeting summaries and action items, Fathom is now better. Many teams use Otter for transcription + Claude/ChatGPT to summarize the transcript afterward.